Refund policy

Refunds, Returns, Chargebacks, & Cancellations are all explained on this page. 
Refund policies vary by item. Please read carefully.

Initiating a Refund:

Refunds can be Initiated via one of the Following Methods:

Log in to your account & submit a Return via our online portal (preferred)
OR
Fill out a contact form stating your intent to initiate a Refund

Refund Policies by Brand:

Refund policies are divided into two categories. Please see the appropriate section below for applicable refund policies.

1. Products Purchased from Our Retail Store (Vendors: Ace Race Parts & RaceFlux)
2. Our K2 Fabrication Products (Automotive Tanks, Custom Parts, & Merchandise)

1. Retail Store Refund Policy:

The following Refund Policy applies to Ace Race Parts & RaceFlux brand products purchased on this website. 

New and unused items in original packaging can be returned within 30 days of the order date for a refund. Refunds will be issued for product only, minus a 10% restocking fee, and a fee for return shipping equivalent to the original shipping charge. Shipping costs are non-refundable. Eligible refunds will be issued to the original method of payment. No returns will be accepted for clearance items, orders shipped to an international address, or custom items. All returns must be pre-authorized to be accepted.

Example: On a $100.00 Order consisting of $90.00 of Product & $10.00 in Shipping, a Refund of $71.00 would be issued. Refund is calculated as follows: $90.00 Product Refund - 10% Restocking Fee of $9.00 - Fee for Return Shipping of $10.00 = $71.00 Refund.

A pre-paid shipping label will be provided for returns. Items must be sent using adequate packaging methods. This precaution is necessary to ensure that your return arrives safely at our facility. Returns which are not sufficiently packaged and consequently sustain damage will, unfortunately, not be eligible for a refund.

If you receive a package with damaged or missing products from transit, please contact us within three business days of receipt of shipment. Claims made after three business days will not be eligible for replacement.

To report an incorrect item, please contact us promptly with your name, email address, order number, and a photo of the incorrect item. We will send a replacement as soon as possible and cover all required shipping costs to ensure you receive the correct item.

2. K2 Fabrication Refund Policy:

The following Refund Policy applies to exclusively to K2 Fabrication merchandise and products on this website made by K2 Fabrication. All returns must be pre-authorized to be accepted.

Returns: Eligible items may be returned within 30 days of the delivery date. No returns will be accepted after 30 days.

Eligibility: Returns for a refund are only accepted if your item was received in damaged condition. To be eligible for the return, your item must be unused and in the same condition that you received it.

Exchanges:  If you would like to exchange your damaged item for a new un-damaged item, please include that information in your request. It is up to K2 Fabrication to determine if a new item will be produced, or if your item will be repaired and sent back to you as an exchange.

Exemptions: The following items may not be returned: any item not in its original condition, any item that is damaged or missing pieces for reasons not due to our own error, any item that was used, modified, or installed, any item that has rusted or oxidized after receipt, or any item that is returned more than 30 days after delivery.

Refund Process: Please use one of the methods listed above to initiate a return. If your item qualifies for a return, a pre-paid shipping label will be provided. Items must be sent using adequate packaging methods. This precaution is necessary to ensure that your return arrives safely at our facility. Returns which are not sufficiently packaged and consequently sustain damage will, unfortunately, not be eligible for a refund. 

Once your return is received and inspected, a refund can be issued. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method. If your return does not meet requirements for a refund, your return will be rejected.

Late or Missing Refunds: If you received an email saying that your refund was processed, but you have not received your refund yet, please perform the following steps. First, check your bank account again for the refund. If it is not there, contact your credit/debit card company. It may take a few days before your refund is officially posted. The time for refunds to post is dependent on your banking provider. Next, contact your bank. There is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund, please contact kasey.kromschroeder@k2-fabrication.com and we will try to resolve the issue.

Items Damaged in Transit: If you receive a package that was damaged in transit, or is missing products due to damage in transit, please alert the delivery driver immediately upon receipt. After notifying the driver, please send an email to kasey.kromschroeder@k2-fabrication.com with your name, email address, and order number. Please include photos of the damaged box and products to expedite your replacement. Claims for missing, damaged, or other transit issues must be made within three business days of receipt of shipment. Claims made after three business days will not be eligible for replacement.

Incorrect Shipments: If you receive a package containing an incorrect item, please send an email to kasey.kromschroeder@k2-fabrication.com with your name, email address, order number, and a photo of the incorrect item. We will correct the issue at our expense as soon as possible.

GENERAL POLICIES:

Refund Payment Policy:
Refunds can only be issued to the original payment method used at the time of purchase. This policy is in place to ensure the security and integrity of all transactions and to comply with financial regulations. We are unable to process refunds to alternate accounts, credit cards, or payment methods.

Cancellation Policy
Orders are typically processed immediately after order placement. We strive to honor all cancellation requests, but once an order enters fulfillment, cancellation may no longer be possible. If you wish to cancel an order, contact us ASAP via email or phone – ideally within minutes of ordering. We will do everything possible to cancel the order, but cancellations cannot be guaranteed once fulfillment begins. Cancellations are subject to a 5% cancellation fee to cover administrative and payment processing costs. This fee is calculated on total order value, and deducted from your refund. Upon successful cancellation, the refund will be issued to the original payment method. In rare cases (unavoidable delays, inventory error, etc), we may waive the cancellation fee at our discretion.

Chargeback Fee Policy
Please note that all chargebacks are subject to a processing fee. In the event of a chargeback initiated by the customer, a non-refundable fee of $50.00 or 10% (whichever is greater) will be applied to cover administrative and processing costs. We encourage customers to contact us directly to resolve any issues before initiating a chargeback.